Effective Date: June 13, 2025
At Soul Wisdom International™, we treat every order with care, intention, and mindfulness. Below are our official policies regarding shipping, returns, exchanges, and restrictions. These terms are designed to protect both our customers and our integrity as a wellness brand.
🕊️ Processing & Shipping Timeframes
Please allow time for both the sacred creation and secure delivery of your items.
- Processing/Preparation Time: Up to 7 business days before shipment
- Domestic Shipping (U.S.): Estimated 7–14 business days after processing
- International Shipping: Estimated 10–21 business days, depending on destination and customs
You will receive tracking details once your order has shipped. Shipping delays may occur due to weather, holidays, customs, or courier issues. We appreciate your patience.
🌍 International Orders & Customs
We proudly serve an international community, but we ask international buyers to please note:
- All customs fees, duties, VAT, or import taxes are the sole responsibility of the buyer
- We are not liable for customs delays or seizures
- We do not adjust order values or label items as gifts to avoid duties
We encourage you to check your country’s customs regulations before placing an order.
❌ Countries We Do Not Ship To
Due to unstable conditions, sanctions, and poor shipping reliability, we currently do not ship to the following countries or regions:
Conflict / Sanctioned Zones
- Afghanistan
- Belarus
- Israel
- Palestine
- Cuba
- Iran
- Iraq
- North Korea
- Russia
- Somalia
- Sudan
- Syria
- Ukraine (conflict-affected areas)
- Venezuela
- Yemen
High-Risk for Delivery or Customs Issues
- Latin America: Argentina, Brazil, Mexico, Peru, South Africa
- South Asia & Middle East: India, Pakistan, Bangladesh, Philippines, Kuwait, Qatar, UAE, Saudi Arabia
- European Countries with Known Restrictions:
Italy, Greece, Spain, France, Germany, Belgium, Austria, Ireland, Poland, Hungary, Czech Republic, Romania, Sweden, Finland, Norway, Denmark, Serbia, Bosnia & Herzegovina, Moldova, Montenegro, Latvia, Lithuania, Switzerland, Liechtenstein, Albania, Kosovo, San Marino, Vatican City
We may update this list at any time based on global shipping data and real-world delivery experiences.
🔁 Returns & Exchanges
We do not offer refunds.
However, we do accept exchanges for an item of equal value on a case-by-case basis, provided:
- You contact us within 14 days of delivery
- You provide proof of purchase (order number, email confirmation, or receipt)
- The item is unused and in original packaging
- You are responsible for return shipping (unless we shipped an incorrect or damaged item)
To initiate an exchange, email:
📧 peaceandlove@soulwisdomintl.com
📦 Lost, Damaged, or Incorrect Items
We deeply care that your sacred goods arrive safely.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:
- A photo of the item
- A photo of the packaging
- Your order confirmation
We will address the issue with care and integrity.
❓Shipping & Returns FAQ
Q: Do you issue refunds?
No, we do not offer refunds. We may offer an exchange on a case-by-case basis.
Q: What if my package is delayed or lost?
Please allow up to 21 business days for international orders. Contact us if the package appears lost after this time and we’ll do our best to support you.
Q: What if I live in a restricted country but want to order?
Unfortunately, we cannot make exceptions. We encourage you to consider sending to a trusted contact in a nearby eligible country.
Q: Can I exchange a product I opened or used once?
No. All items must be in original, unused condition and in original packaging to qualify for an exchange.
Q: Are customs and duties included in my international order?
No. Import charges are the buyer’s responsibility and vary by country.
Q: Where can I send questions about my shipment?
📧 peaceandlove@soulwisdomintl.com
📬 Soul Wisdom International, 406 Forest Parkway, Suite C, Forest Park, GA 30297, USA